Shipping policy

 

FULFILLMENT & SHIPPING:

 

How long will my order take?

    We try our very best to fulfill and ship orders quickly. Standard fulfillment time for all orders is 2-5 business days from order placement, followed by an estimated 3-5 business days in transit.

    PLEASE NOTE: When Shipping Rates/Times are displayed during Checkout - they are accompanied by an estimated Shipping Time-In-Transit. These are ESTIMATES ONLY based on transit to the zip code entered during Checkout, but ARE NOT A GUARANTEE of shipping time, and DO NOT ACCOUNT FOR FULFILLMENT TIME.

     

    How is my order shipped and when will I know it has been shipped?

      You will receive an email shipping confirmation with tracking information when your order is on its way to you. Please allow up to 24 hours for tracking information to be generated. 

      We ship via UPS to the contiguous US States. Additional charges may apply for AK + HI. 

        • Shipping is calculated based on weight and distance from our Fulfillment Center. 
        • We're unable to offer expedited shipping at this time. 

      We unfortunately are not able to ship to PO Boxes and/or APO/FPO/DPO addresses at this time.  

       

      Shipping Speed | Transit Time

        Time-in-transit is estimated by distance to the destination zip code from our Fulfillment Centers. Generally UPS Ground carries a standard 3-5 business days in transit, depending on location. 

         

        How much is shipping? | Shipping Costs | FREE Shipping?

        We're currently offering an introductory offer of FREE SHIPPING on all orders over $25. 

          All regular orders unless otherwise noted receive Ground Shipping through UPS or USPS, and the cost is calculated by weight and distance from our Fulfillment center. 

           

          Missing Orders | Missing or Lost in Transit

          Should you not receive your order in a timely manner, please start by checking the tracking information. Often times packages are marked as delivered before they are actually dropped off by a carrier. Should you receive a delivery confirmation without a package arriving, please wait 24-48 hours to see if the package arrives. 

          If your shipment has not arrived despite being marked as delivered, after waiting a short period of 24-48 hours as mentioned, please notify us by email within 2 weeks of the order being marked as delivered. We are unable to assist in filing claims to open carrier investigations if notified after 2 weeks since the package was marked as delivered. 

          Stolen packages:  Splash of Wines is not responsible for stolen packages after successful carrier delivery with proof of delivery. If you believe your package was stolen, please contact your local police. 

           

          Shipped to Incorrect Address:

            The shipping address for orders are electronically and automatically copied to the Shipping label for your package as entered during the Checkout. No member of our team hand-enters shipping addresses. 

            Should you incorrectly enter your address during Checkout, please place a new order with the correct information, and notify us of the incorrectly-entered address. We will do our best to get the products from the incorrectly addressed order back to our facility. If we are successful, and those products are returned in good condition, refunds may be processed for the product cost only. 

            *PLEASE NOTE* If you chose to Checkout with ApplePay, PayPal, ShopPay, or another third-party payment portal, your address information as stored in that system (which we do not have access to) may differ from your intended shipping address. Please double-check your shipping information when using one of those options at Checkout. 

              

            Please contact us by email or call our Customer Team at (475) 306-9887 with any questions or issues.